I had a reply from my query the other week This is before I sorted it over the phone about Boofles new cage
Here is my reply
Hi Wilma.
I thought I would let you know that I got in touch with customer care via the phone. She kindley rung the store and got back to me. I had to have Boofle checked over to make sure she was pregnant. And she is carrying 3/4 bubbas. I went to the store that afternoon and had the vet bill paid back. What I wasnt too pleased about was being offered the smallest ferplast cage. But I stood my ground only to be told that I only have 1 guinea pig why do I need a bigger one. I do beleive she is pregnant! Thankfully he let me have the next one up, and I find this ample enough.
What I didnt like being told is that the babies would more than likely die. Any serious pet owner is more than likey to get upset by this comment. As it could actually happen to any animal regardless of age and size.
I was also shocked when he told me that none of the guinea pigs are sexed up until they arrive at the store. So it more than likely happened at around the time she arrived with them. I find this appaling to be honest. The poor little loves. And to top it all when I rung the first time he assured me that females do not get pregnant until 12/14 weeks. I'm not stupid, and I certainly didnt like his attitude with me. I have read and re read and got all the information I needed before and after getting my piggies. Females get pregnant at 4 weeks, and males can make them pregnant from 3 weeks. In all honesty I really think P&H staff need full and complete training before being allowed near any animal.
Sorry to rant on.
Thankyou for replying to me. And I do hope that something gets sorted across the board. I dont think youd want to be giving free cages away on a daily basis.
Her origional reply to my first email came today. And she didnt sound too pleased at the managers attitude with me. After the above reply I reakon hes gonna get the boot. OOOOPPPS
Here is my reply
Hi Wilma.
I thought I would let you know that I got in touch with customer care via the phone. She kindley rung the store and got back to me. I had to have Boofle checked over to make sure she was pregnant. And she is carrying 3/4 bubbas. I went to the store that afternoon and had the vet bill paid back. What I wasnt too pleased about was being offered the smallest ferplast cage. But I stood my ground only to be told that I only have 1 guinea pig why do I need a bigger one. I do beleive she is pregnant! Thankfully he let me have the next one up, and I find this ample enough.
What I didnt like being told is that the babies would more than likely die. Any serious pet owner is more than likey to get upset by this comment. As it could actually happen to any animal regardless of age and size.
I was also shocked when he told me that none of the guinea pigs are sexed up until they arrive at the store. So it more than likely happened at around the time she arrived with them. I find this appaling to be honest. The poor little loves. And to top it all when I rung the first time he assured me that females do not get pregnant until 12/14 weeks. I'm not stupid, and I certainly didnt like his attitude with me. I have read and re read and got all the information I needed before and after getting my piggies. Females get pregnant at 4 weeks, and males can make them pregnant from 3 weeks. In all honesty I really think P&H staff need full and complete training before being allowed near any animal.
Sorry to rant on.
Thankyou for replying to me. And I do hope that something gets sorted across the board. I dont think youd want to be giving free cages away on a daily basis.
Her origional reply to my first email came today. And she didnt sound too pleased at the managers attitude with me. After the above reply I reakon hes gonna get the boot. OOOOPPPS
