This is the only hay any of the pet shops sell around here and so far in it there have been bin bags, jaggy nettles that have cut my fingers and bits of 'hay' that look more like something off of a tree. Does anyone else get this hay? ?
I have been using BestPets hay for a while and found it really good (fresh / green / herby smelling). I think you may have bought hay from a 'bad batch'. I always have a good look at the hay through the bag before I buy it.
I also buy Wilkinsons hay, and Pets At Home Timothy Hay, and found those good also.
As hay is a natural product, it goes without saying that some of it will not be as good at times. Always check it before you buy.