I have changed my current subscription date for next month. Hopefully they are back to normal by then.My haybox subscription order went in last Monday 18th, and I received confirmation from haybox and DPDx yesterday (friday) that its arriving on Monday 25th, so not too bad- hopefully they are catching up!
I think thats the trouble with supporting small businesses like haybox isnt it, they must have maybe just a few employees, one or two office staff then the farmers and packers, not much redundancy in the system if someone is off sick or self isolating and a big pile of orders come in- very different scale of things to Amazon or P@H isnt it!
So I’m not the only one!So I got half an order today. Not the end of the world but on my last order before Christmas I only had half too. The second box turned up the next day but looked incredibly battered. Think this is a DPD issue though as the emails from Hay Box said the whole order had even sent. Hopefully box 2 will turn up in the next couple of days.
It'll be a few weeks before I need to order again so hopefully things will get better for them and they can get back on top of things.
I said that to my driver this morning and he said he barely made it in and it's a nightmare to drive. I don't really think they should be working when the weather is like this especially large lories xStill waiting on my second box. I like DPD as they're usually pretty good with updates and times slots. But something must have gone awry today I guess. Hope the snow didn't cause too many problems for the drivers.