I hate curbside pickup!

Freela

Freela

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Stores in my province are curbside pickup/shipping only due to COVID-19. I was running out of pet supplies/bedding/hamster food/guinea pig food, so I ordered online and chose curbside pickup because mail delivery is also really slow right now. Then I waited a week to be told that my order was ready. When I didn't hear back and was getting desperate, I logged back online and checked my order and found out that the pet store gave my order to someone else, apparently! The guinea pig items are all marked as 'picked up' (not by me!) The hamster order got cancelled, I guess because the people picking it up didn't have hamsters and said they didn't order it... how did that not clue them in that it was the wrong order? Now someone has seventy-five dollars worth of my pet supplies and I have none! Going to have the call the store tomorrow and get it sorted out, I want the stuff I ordered and I want in quickly because I am right out of hamster food!
 
That's not on! I'm sorry to hear it and hope the store sorts it out asap.
 
Ridiculous! They’d better give you your money back or have it all ready quick smart! 😠
 
Freela said:
Stores in my province are curbside pickup/shipping only due to COVID-19. I was running out of pet supplies/bedding/hamster food/guinea pig food, so I ordered online and chose curbside pickup because mail delivery is also really slow right now. Then I waited a week to be told that my order was ready. When I didn't hear back and was getting desperate, I logged back online and checked my order and found out that the pet store gave my order to someone else, apparently! The guinea pig items are all marked as 'picked up' (not by me!) The hamster order got cancelled, I guess because the people picking it up didn't have hamsters and said they didn't order it... how did that not clue them in that it was the wrong order? Now someone has seventy-five dollars worth of my pet supplies and I have none! Going to have the call the store tomorrow and get it sorted out, I want the stuff I ordered and I want in quickly because I am right out of hamster food!
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After about an hour on the phone, I got it sorted out and got food for the animals. I'm going to try a DIFFERENT delivery service next time, I'm not doing that again if I can help it!
 
The crazy thing is that, in passing, they told me that sometimes the inventory listings are behind and items are actually out of stock, so that if an item is out of stock they just cancel the item so you aren't charged and give you the other item. Apparently that's what happened to my hamster food- it was out of stock so they didn't charge me so no problem. When I asked, "What are my hamsters supposed to eat?" there was.... silence. I mean, it's not like I'm buying a shirt and the shirt was out of stock so they didn't send me the shirt. It's food for living animals that need food! Just saying "We don't have it, but that's okay because we didn't charge you!" doesn't help the hungry hamsters, guys!
 
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