I have insurance too with Exotic Direct, there is no one else that I know of in the UK that does insurance for piggys, which is a shame really.
I only got it for short term as I'm looking to currently save up for any really expensive vets bills. When I have the money saved I'll stop the insurance. It's just a safety net at the moment. Otherwise if you can save the money and have already got the money I feel insurance is a waste of time.
I think it's worth it for short term if you haven't got the money, then you can concentrate on saving some money for a piggy vet fund with a little peace of mind that you might be covered if something occurs.
I currently pay £23.79 per month for both Fifi and Flash for a shared £2000 cover per year.
The excess is £65 per condition per piggy as I rightly remember. You pay the first £65 towards a condition for example, consultation fees and treament, and the insurance will cover anything higher then then the first £65.
If the condition is ongoing, insurance is covered for those consultation fees so you don't have to keep paying out your own money everytime you go back to the vets for the same condition.
They don't cover for preconditions and conditions occuring within the first 14 days of your insurance starting.
They won't cover for preventative care, but will for an underlying condition that leads to illness.
They cover 50% of dental care which is good as most insurance companies won't do dental for rabbits so I think 50 % is quite good.
They will cover emergency only if the vet agrees to it being necessary at the time, I think anything after 48 hours of waiting to go for a emergency exotics direct wouldn't pay out.
Downside is that I think it depends on the vets but most like the funds upfront some are more vets are more easy going and will wait for payment from the insurance company.
You have to have your forms ready for the vets before you go, which is a nuiscence, as you don't know whether the condition will come to over £65. Which you can download from exotic direct or receive by post. But you have to state whats wrong with the piggy in order to download the forms.
I feel it's a nuiscence to get the forms ready for the vets in advance, it could be an emergency and the vets could be quite far away. So organising the forms sometimes you don't have the time for. Plus I think if you don't have the forms on you need to go back to the vets to get them stamped filled out in order to send them off.
Overall do I think insurance is worth it may not for anything under £65 pounds as it is per condition per piggy, insurance is paid out, but something seriously expensive it could prove worth it if you don't have the funds available at the time. Most vets expect payment straight away or a rare few who will wait, so i guess it defeats the object in a way but there is the option of getting your money back, though payment direct to you rather then to the vets.
Hope that's been of some help to you and others, as these were some of the questions I wished I had answered before I got insurance.