Malice
Junior Guinea Pig
So I'm just a little bit put out and feel the need to vent a little; hope you don't mind!
I need to go into university the other day to collect an item that is vital for my dissertation. When I got to reception, the woman there seemed to have no clue as to what was going on, saying that my delivery was unlikely to be there as it arrived the week before. There were a load of deliveries just behind her, I really, really need this, can she please just have a look? So she goes over and sort of glances at the boxes and comes back to tell me it's not there, no she has no idea where it is or what has happened to it. She tells me I need to contact the person who told me I could collect it from reception.
So I head over to their office. It's empty. So I send some e-mails. I make some phone calls. No response. I have no idea who else to try and contact, because reception apparently having got the faintest of what is going on in their building.
After a couple of days of serious stressing and panicking (I'm already at breaking point over this dissertation) and getting no where, I decide to contact reception again, even if only to find out who else I should contact. I speak to some one else this time, explain the situation and... She finds it. It's right there. Like, no problem, no having to spend several minutes explaining what it is, who I am, what I want, showing e-mails. I just say I have a delivery, this is my name and she locates it.
Seriously, what the-?! How did the first person I spoke to the other day not manage to find this parcel, that was clearly not hidden away or moved by anyone and was still waiting at reception? So that's a load of stress and upset over some one just not looking.
Later I received a response to the e-mail I sent, from the guy who confirmed delivery. He said that it was definitely in reception, clearly labelled with my name and he had no idea why reception couldn't locate it.
Urgh! Pretty annoyed right now! I thought the university was being incompetent losing things and keeping track, but it turns out it's just that one person who didn't actually do their job properly.
Ah well. At least I have it now!
I need to go into university the other day to collect an item that is vital for my dissertation. When I got to reception, the woman there seemed to have no clue as to what was going on, saying that my delivery was unlikely to be there as it arrived the week before. There were a load of deliveries just behind her, I really, really need this, can she please just have a look? So she goes over and sort of glances at the boxes and comes back to tell me it's not there, no she has no idea where it is or what has happened to it. She tells me I need to contact the person who told me I could collect it from reception.
So I head over to their office. It's empty. So I send some e-mails. I make some phone calls. No response. I have no idea who else to try and contact, because reception apparently having got the faintest of what is going on in their building.
After a couple of days of serious stressing and panicking (I'm already at breaking point over this dissertation) and getting no where, I decide to contact reception again, even if only to find out who else I should contact. I speak to some one else this time, explain the situation and... She finds it. It's right there. Like, no problem, no having to spend several minutes explaining what it is, who I am, what I want, showing e-mails. I just say I have a delivery, this is my name and she locates it.
Seriously, what the-?! How did the first person I spoke to the other day not manage to find this parcel, that was clearly not hidden away or moved by anyone and was still waiting at reception? So that's a load of stress and upset over some one just not looking.
Later I received a response to the e-mail I sent, from the guy who confirmed delivery. He said that it was definitely in reception, clearly labelled with my name and he had no idea why reception couldn't locate it.
Urgh! Pretty annoyed right now! I thought the university was being incompetent losing things and keeping track, but it turns out it's just that one person who didn't actually do their job properly.
Ah well. At least I have it now!