Annoyed with person on preloved

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Dorothy and Ruby

Dorothy and Ruby

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I have been looking for a hutch for a while for my girls to spend sometime outside when the weather get a bit nicer (attached to the run I am making).

Found a perfect two storey one on preloved last weekend, agreed with the lady I would have it and settled on a price, she said she will try and clean it up the next day and asked when I can collect.

I have been sending messages all week and she hasnt got back to me, finaly recieved a message late last night to say sorry it has sold!

How can she do that when we have agreed sale?
Or is there nothing I can do as I hadnt paid deposit or anything?
 
That's not very fair! If you have had a proper deal that you would purchase it, she should never have sold it to someone else. I do believe it is legal though, as you did not pay deposit but that does not make it right. If you can leave reviews on 'preloved' make sure you include your experience. That's such a shame if it was perfect but buying things over ther Internet cannot guarantee honesty.
 
Yes it is annoying it would have worked really well, back to looking again.
 
I sent preloved a message this morning informing them to see if there is anything they can do, they have just replied saying:

"There is often a limit to what we can do in these situations. However, we are keen to take action where people receive consistently bad feedback from other members.

I would therefore like to issue a formal complaint against this member. I will inform them that a complaint has been received and I need permission from you in order to do that. We provide a description of the complaint and the screen name of the person making the complaint but this is the only information we disclose - everything else remains strictly confidential."


I'm not expecting anything to happen about the hutch but hopefully they will at least realise not to do anything like this again!
 
I don't know how it works totally with distance selling but in retail we offer for you to buy a product, but it's not a binding contract until any money has changed hands. You could walk up to the till and we'd be within our rights to refuse to sell it to you or change the price on the spot.

It's very difficult when the seller and buyer never actually meet. Personally I'd be annoyed but there will be other hutches out there. My friend recently got gazumped on a house because there was no written contract drawn up and the offer to sell was just verbal.
 
Yeah you are quite right and there is me getting upset over a hutch!
Just wouldnt have felt as bad if she had let me know herself a week ago not now after i have had to keep messaging her.
 
I think it was wrong of the lady to do that but that in reality there will be nothing you can do. Putting in a formal complaint is a good idea though. The sale was agreed, but it was just a promise until the money had changed hands. Incidentally, this would have been the same if you had paid a deposit or signed a contract. She could just have refunded the deposit and sold to someone else and in the case of the contract it would have been almost impossible to enforce even if it was in writing.
 
Such bad manners mallethead
Not only did she sell it from under your feet, what if you had needed it now for the piggies or something ?/ Imagine you had reserved the piggies, got everything and just had to get the hutch collected - that would have left you in a mess so I'd be pretty cross too grrrr
I was always under the impression a verbal agreement was almost as good as a written one etc. but however, that's not the point - I would make a complaint just because you can :o
At least you have time to look for something else now and hope you find what you're looking for :)
 
That is real bad manners. I have had something similar this week. On freecycle someone had a large goldfish they wanted to rehome. I have just lost one of my big rescues so sent a message saying I would take it. She said that would be fine, left me her mobile number which I have left countless messages on. So have now emailed to say if she has changed her mind that is OK. Some people...x
 
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