Here is what I posted on the other horrible pet shop thread. All pet shops have to comply with the regulations set down in the Pet Animals Act 1951, not just local authority guidelines. There has been no secondary legislation come out (yet) to regulate pet shops under the Animal Welfare Act.
The RSPCA have no legal powers over pet shops, they can only advise. It's the local council who issue the licenses - they are the ones who can do something about it hence they should be contacted.
Anyway, here's my other post...
Pet shops here have to comply with the Pet Animals Act 1951 and the stocking density/dimensions are as follows...
It says juvenile stock but for adult stock the dimensions must be
doubled. It states this quite clearly in the act. They
must comply with this to meet the conditions for a livestock license.
You'll get nowhere with the RSPCA - I would get on the phone to the council on Monday and demand something be done - they can shirk off a letter but not when you want to talk to them in person! Environmental health usually are the ones that issue the licences. Here are some other bits of ammo for you. All from the Pet Animals Act...
With regards to the health of the animals (particularly the one receiving treatment).
"All stock for sale must be in good health and free from obvious parasitic infestation as far as can be reasonably determined without veterinary inspection."
With regards to the food (or lack thereof)
"Animals must be supplied with adequate amounts of food and drink, appropriate to their needs, and at suitable intervals."
With regards to the state of cleanliness:
"Animals must at all times be kept in accommodation and environment suitable to their species with respect to situation, size, temperature, lighting, ventilation and cleanliness and not exposed to draughts. All accommodation must be kept in good repair."
I can't believe the Pet Care Trust would have stated those pens were fine. I'd be tempted to send them the photos and a picture of the sign. The last thing that charity would want is for them to be linked with a place keeping animals in those conditions. They don't inspect the premises of their members, to the best of my knowledge, anyone can join.