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Deleted member 122615
Hi all, hope being stuck in isn't too stressful for anyone? I thought I'd just share a very disappointing experience I've had with nature's own hay. I order their 5 a day mix Timothy hay and I order 5 or 6 at a time. The last lot I ordered came promptly as usual, and as always with bagged stuff I tear it open to give it a check over. It was damp and very smelly, so I thought I'd tip it all out into a box to see if an airing might cure it. I let a couple of days go by but it was still stinky so I thought I'd email nature's own to see what the procedure was about maybe getting some replacements out. I found their reply to be a little defensive but was told replacements wouldn't be an issue, and I was asked for batch codes etc. From the bags which unfortunately had gone in the bin. I replied saying that and I've been ignored for about 5 weeks now. I've sent a couple more emails and had no reply and I've had no hay. Anyone else had issues with nature's own? I've been left really disappointed by their 'customer service'.