Hammocky Hammocks have problems with orders going missing.
I've had a few go missing in the past. To be blunt, it looks like people steal them.
They're hard to get hold of right now but they normally reply within a few days. Their email person: Malani is quite helpful. I'm surprised you haven't heard back.
Do keep trying. It's a very wonderful site. They make such good quality items and as said already, they're non-profit.
Their stuff is worth the wait, believe me.