Emx93
Forum Donator 2023/24
Placed a huge order on matalan Saturday of mainly kids clothes as all 3 kids have grown a size and they had 3 for 2 on plus a couple of sale items... Said delivery on or before today but when I track still says order processing?
I've scared myself reading reviews on trust pilot and Facebook. Saying orders never turned up or when they did were missing a lot of items. Matalan apparently say they'll refund and it never happens! Really worried as its a lot of money on the credit card apparently if they don't show up and matalan fail to provide a refund we can claim back from the credit card does anyone know how this works? Stressing (hopefully for no reason but still, I've ordered before with no problems but apparently its the last couple of months there's been an issue) need to hear recent positive stories!
I've scared myself reading reviews on trust pilot and Facebook. Saying orders never turned up or when they did were missing a lot of items. Matalan apparently say they'll refund and it never happens! Really worried as its a lot of money on the credit card apparently if they don't show up and matalan fail to provide a refund we can claim back from the credit card does anyone know how this works? Stressing (hopefully for no reason but still, I've ordered before with no problems but apparently its the last couple of months there's been an issue) need to hear recent positive stories!