Hay box deliveries

Luckily my issue was resolved, I went to my local garden centre and found some green hay (very rare!) The guinea pigs have been eating it like they haven't eaten for days. All 5 guinea pigs were popcorning and that's never happened before normally it's just one every now and then never been all of them! I think they must have been really hungry and not eating their yellow pets at home Hay which is really worrying. They are also drinking like mad. Thank you everyone for advice! I will always be keeping an emergency bale or two after this experience. Found this on the haybox website (see below) which suggests people are stock piling hay? It's a tricky one as even I brought a few extra small bags of hay from the garden centre, felt a bit guilty (like I was stockpiling with the trolley) but tbh all of the hay was in very loose bags and there is 5 of my herd.. I'm hoping this will me a good week atleast (plus one emergency bag) This experience has taught me not to waste as much hay. Screenshot_20210117-225119.png
 
Iam lucky to live in area where people don't stockpile as much as elsewhere. What usually happens, people from different boroughs start panic buying and then have to travel my way to continue this ridiculous habit. But if anything, this taught us how vulnerable UK really is. I mean, brexit happens and I can no longer buy my pet food. People being selfish and then wasting food they didn't need in first place! You would hope they would realise they didn't need all those goods the first time around 🤷‍♀️
That stockpile message appeared good 2wks ago, it must be bad...

I buy bale of meadow hay from my local country store and I have to ask for meadow hay for small animals as that is more green and less rough/straw like.
 
That's crazy! It took my order 4 days and I am not even subscribed, so expected it to be longer as would expect them to give subscribers priority. But either way, glad they stopped stockpiling. However, if your order is late, you'll naturally order extra to cover the delay...
 
anyar.dris said:
I sent another message in FB messenger and I got the same response I had last Wednesday! :cen:

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Its such a shame so many people are having issues. I'm not on Facebook so can't message them on there, but still awaiting a reply to my email. It will be interesting to see if they send the same reply to me, if they ever respond...
 
I sent another message again complaining about an auto response. Told them that the delays are causing other subscribers to get hay from other suppliers. And they replied this. :rtm: I'll wait if my order will really be dispatched today.

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I ordered mine 10 days ago. Not sure what the normal delivery window is like? It's a good job I have other hay in stock for now
 
Bradshaw Piggies said:
I ordered mine 10 days ago. Not sure what the normal delivery window is like? It's a good job I have other hay in stock for now
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I’m subscribed and normally find from order date to delivery date is less than a week. I’m now finding that it is taking an extra week or so from order date before it is even dispatched, so from order to delivery is now around two weeks....and on a three week subscription it's simply not working so have to buy extra hay/fiddle with my subscription dates ....
 
I’ve just ordered yesterday but ordered well before I actually need it given all the posts here. I have half a bag of another brand Timothy, so hoping it arrived before that runs out!
 
anyar.dris said:
I soooo hope too! 🤞 I've opened the last 2.5kg box of meadow hay today. My next subscription will be next week, 29th Jan, and I haven't even received the one from the 8th! :hb:
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Oh no. That’s not good. It’s going to have a big knock on effect isn’t it.
 
anyar.dris said:
I soooo hope too! 🤞 I've opened the last 2.5kg box of meadow hay today. My next subscription will be next week, 29th Jan, and I haven't even received the one from the 8th! :hb:
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Yep and this is causing me - and likely all of us - similar problems too!
My last subscription order should have processed yesterday but I had to skip it because I've only just started using the previous delivery due to it being late (had to buy extra hay which I was still using). So, as I've skipped my one from yesterday as I dont need it yet, my next one is due on 7 Feb (I think it said) but I will run out of current hay before then so I've got to either bring it forward or buy yet more from the pet shop. Its getting ridiculous!
 
piggieminder said:
They've lost a customer here if mine like the alternative hay I've ordered from elsewhere, ordered Saturday being delivered tomorrow!
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Please let us know what the hay is like! I‘m going to switch too if the quality is equally is as good. Life is stressful enough as it is, I don’t want to have to worry about having enough hay all the time too.
 
Please let us know if meadow hay from other suppliers are equally good. I would consider changing if it is. I use Oxbow for timothy and orchard hay. It's the meadow hay I need a lot coz that's the piggies' grazing hay.
 
@anyar.dris I get my meadow hay from Natures Own, my boars didn't eat the Hay Box meadow. We have always liked NO until the last batch which is extra soft and very short pieces, brilliant for bedding hay but they don't eat much of it at all. This will be down to last years hot weather and the last cut of the year will be short grass that didn't grow well, unfortunately not much they can do about that. I've always had fantastic service from NO, the only time things went wrong it was my fault and they were very helpful in putting things right.
 
piggieminder said:
@anyar.dris I get my meadow hay from Natures Own, my boars didn't eat the Hay Box meadow. We have always liked NO until the last batch which is extra soft and very short pieces, brilliant for bedding hay but they don't eat much of it at all. This will be down to last years hot weather and the last cut of the year will be short grass that didn't grow well, unfortunately not much they can do about that. I've always had fantastic service from NO, the only time things went wrong it was my fault and they were very helpful in putting things right.
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My piggies never liked the short cut hay. We have the PetsAtHome hay in the past and it was cut short that they just ignored it. 😑 My piggies are very fussy! :doh:
 
I've finally had a reply, the standard auto reply that you had @anyar.dris , but I've got to wait until thursday for my order to even be dispatched! Nearly a full two weeks after it was processed. 😠 I've cancelled my subscription. Once they've sorted themselves out a bit I may try again.
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CrestedPiggies said:
I've finally had a reply, the standard auto reply that you had @anyar.dris , but I've got to wait until thursday for my order to even be dispatched! Nearly a full two weeks after it was processed. 😠 I've cancelled my subscription. Once they've sorted themselves out a bit I may try again.
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That’s so disappointing - two weeks between order and dispatch is not good at all.
 
CrestedPiggies said:
I've finally had a reply, the standard auto reply that you had @anyar.dris , but I've got to wait until thursday for my order to even be dispatched! Nearly a full two weeks after it was processed. 😠 I've cancelled my subscription. Once they've sorted themselves out a bit I may try again.
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So they're just giving out auto response. Thursday was the same thing they told me last week and it wasn't dispatched. I think they don't really know when it's going to be dispatched. I'll wait for the email they said earlier. If I don't receive any, I'll have to cancel my subscription and go look for another one elsewhere.
 
Piggies&buns said:
That’s so disappointing - two weeks between order and dispatch is not good at all.
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It is a shame, they're obviously a bit overwhelmed at the moment but I think they could have handled it a bit better. Hopefully they'll soon get on top of things and return to service as usual.
 
I’ve paused my subscription. Piggies might not be happy with pet shop hay (although saying that it was actually quite nice last time!) but it’s probably going to be easier while Haybox have got problems. I’ll reactivate once we get reports of things going better - although at this rate we’ll end up with all of us doing similar and still not knowing if things go back to normal!
 
Haybox was lovely last time - the reason I subscribed again was so mum wouldn’t have to be running around worrying about hay because they’d bring it! Thinking I’ll go get a few spare ones tomorrow. Feel bad for her being on hay duty but with my pelvic pain lately I’m not making it far :(
 
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