Hay box deliveries

I can't answer your question but I had a delivery last week and the hay is lovely, not many stalks and the boys are eating almost every piece. The 2 deliveries I had before that were very stalky and I was getting a lot of waste. I had decided to give it one more try and cancel the subscription if it came stalky again as it was getting to be a waste of money.
 
Hath said:
Just noticed they have 1st cut Timothy hay as the blend isn't available. I have no idea which one I was buying before. But they say 1st cut is more stalky, which is what my boys leave, but has more seeds, which they love! Anyone know what Timothy they used to sell before they changed it to blend and 1st cut?
Thanks!
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Hi don't panic non of the hay is available as they're closed for Christmas but will be opening in January so don't worry! Xx
 
That's why I don't know of the first cut is more stalky than what I've been getting, because it's quite stalky and wouldn't be worth buying if my boys leave it. I'll wait until they reopen and order the blend. Safest bet. Just first time I've noticed this change.
 
Piggies&buns said:
yep as Tara has said they are running a reduced range until january. The only orders that will be processed before January are subscriptions but again with a reduced range
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I’m due one very soon hopefully. My subscription shows it was ordered on 22nd but not yet shipped. Hopefully it will arrive next week. Otherwise the piggies will have to suffer the indignity of some inferior shop bought hay!
 
I know, mine will be on meadow hay from next week :flag: Better get some grass to make it up!
Just wish they would add a note what Timothy they used before they changed it to two types.
DPD is having issues as well, they're holding part of my pets' Christmas presents hostage. It was meant to be delivered earlier this week, but only received half of the order...
 
I’ve messaged HayBox today as my order (subscription) paid for on 22nd December is still showing as unfulfilled.
 
Merab's Slave said:
Priscilla, Phoebe and Micah would like to know if your piggies need a food parcel @VickiA ?
Their 10kg arrived just before Christmas and they haven’t eaten it all yet
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@Merab's Slave you are too kind. We still have enough for a couple of days (plus some slightly less appetising bagged hay I bought from Jolleyes a couple of weeks before Christmas) so they won’t starve. But it’s a bit worrying that there’s no confirmation yet from HayBox!
 
Worrying isnt it, but good to have a heads up that the delays are still an issue... my subscription order went in yesterday so we probably wont receive it until next week... just started on our last boxes today though so it should last a week, and I have a bag of pillow wad and a bag of SS timothy stashed in my wardrobe in case of emergencies!
 
My order went through on Sunday, not expecting it until next week either.
I have some pet shop hay left as I had to buy some extra due to my previous haybox delivery also being late
 
I don't think they're very good at communicating. I've contacted them when they first opened asking if their hay is suitable for Guinea pigs as it was published as bunny friendly and never received any answer. But yes, it's not great as their website has a note subscriptions will be sent as normal.
DPD is back on track. They've delivered my parcel today, so that might help x
 
I’ve had a response. They apologised - mine was due to go to DPD on 23rd but they had to close due to flooding and then with Christmas, they have only just re-opened. So they have assured me that my subscription will be with me by New Years Eve. I don’t have any major issue with that except that given that hay is a staple food item, I think they could have been better with communication to let me know that it would be well over a week late this time. Anyhow. No harm done. The piggies have sufficient to keep them going.
 
Got an email saying it is delayed. Don’t know why. Will have to see if I can get some from a local shop to tide me over.
 
It is always worth having an extra bag of hay stashed away.
I’ve found HayBox really good at communicating but then I imagine a combination of weather problems, holidays and COVID-19 really don’t help.

Hope you all get your deliveries before next year!
 
I also had a problem with my delivery too - ordered two of the 2.5kg boxes of Timothy and when I got them today one of them was straw! I emailed and they rang me back the same morning though which I was very impressed with. Don’t even think I can use that for the piggies can I? Hope everyone gets their hay soon - or there’s going to be some very grumpy piggies :))
 
DougalandDiego said:
I also had a problem with my delivery too - ordered two of the 2.5kg boxes of Timothy and when I got them today one of them was straw! I emailed and they rang me back the same morning though which I was very impressed with. Don’t even think I can use that for the piggies can I? Hope everyone gets their hay soon - or there’s going to be some very grumpy piggies :))
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Oh that’s frustrating. Its good they called you back though.

No you can’t use the straw with piggies - no nutritional value as food and too sharp to be bedding
 
No you can’t @DougalandDiego

I usually have enough to keep me going but got caught out this time. Hopefully the local shop is open (less than 5mins drive away) and I can pop in tomorrow. If not the. p@H it will be. I’ve never been impressed with the hay in Tesco - brown and doesn’t look very appetising.
 
Sorry @Siikibam think we posted at the same time thanks for responding too! I’ve read somewhere on the forum that the b and m Timothy is a good alternative if you need something to tide you over too and you have one nearby :)
 
DougalandDiego said:
Sorry @Siikibam think we posted at the same time thanks for responding too! I’ve read somewhere on the forum that the b and m Timothy is a good alternative if you need something to tide you over too and you have one nearby :)
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There is one in a town nearby but it’s difficult because I’ve got the kids with me. They can’t stay in the car as it’s too far away from the shop.
 
My subscription order and payment went through last Sunday, Monday and Friday were obviously bank holidays and they are no doubt trying to catch up with a back log, but I’ve still not heard anything on my order despite them having taken payment almost at week ago. I do wish they hadn’t said they were processing subscription orders as normal. Trying not to be impatient and I’m sure they are busy but I’ve had to go out and buy extra pet shop hay several times due to the last few subscription orders being so much later than normal. The delivery then comes (it’s averaging 10 days from order to delivery lately) and my piggy shed looks like a hay barn even more than normal!
 
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