Hay box deliveries

My haybox subscription order went in last Monday 18th, and I received confirmation from haybox and DPDx yesterday (friday) that its arriving on Monday 25th, so not too bad- hopefully they are catching up!
I think thats the trouble with supporting small businesses like haybox isnt it, they must have maybe just a few employees, one or two office staff then the farmers and packers, not much redundancy in the system if someone is off sick or self isolating and a big pile of orders come in- very different scale of things to Amazon or P@H isnt it!
 
PigglePuggle said:
My haybox subscription order went in last Monday 18th, and I received confirmation from haybox and DPDx yesterday (friday) that its arriving on Monday 25th, so not too bad- hopefully they are catching up!
I think thats the trouble with supporting small businesses like haybox isnt it, they must have maybe just a few employees, one or two office staff then the farmers and packers, not much redundancy in the system if someone is off sick or self isolating and a big pile of orders come in- very different scale of things to Amazon or P@H isnt it!
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I have changed my current subscription date for next month. Hopefully they are back to normal by then.
 
An email I got in December from Richard said that HayBox were flooded out in December and all staff had to evacuate the premises. I think it’s from that point onwards that things went awry.
 
So I got half an order today. Not the end of the world but on my last order before Christmas I only had half too. The second box turned up the next day but looked incredibly battered. Think this is a DPD issue though as the emails from Hay Box said the whole order had even sent. Hopefully box 2 will turn up in the next couple of days.

It'll be a few weeks before I need to order again so hopefully things will get better for them and they can get back on top of things.
 
And I've just had a message to say DPD are delivering the second box today. Don't believe this is a Hay Box issue unless they're sending bits of orders out. But not great of DPD to send out 2 drivers really, within an hour or so of each other. :doh:
 
Funnily enough my last order was also split and three of four boxes delivered one day, and the fourth delivered the next. Definitely a DPD issue there.
 
Or maybe it's disorganised delivery drivers - a couple of months ago I had an order from my suppliers which was 2 or more boxes, the DPD driver arrived about 5 hours late and spent about 15 minutes sorting through all his boxes to find my ones, which obviously weren't together. He must have been doing the same all day as I had been tracking him, and all afternoon there were long pauses each time he stopped, so I guess his boxes were getting more and more muddled as the day went on.
 
I've ordered my first box of meadow 6 days ago and hoping it'll be good quality. I can get bedding meadow hay for fraction of that price from my local country store.
This is what the meadow from my country store looks like, so I am expecting much better :))
I am all for supporting small businesses and I've changed to haybox because of the quality, fast delivery and plastic free packaging. Now the quality isn't great and piggies leave the stalky bits (even the blend has far too many) and delivery is taking ages as well.

My country store changes price based on the quality of the hay at that time. I mean, we're paying for quality hay from Haybox, I expect quality hay.
 

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DPD driver 2 still not here yet. 2 hours past the latest time. I don't mind so much as we've had a decent amount of snow...just a bit baffled that the boxes weren't delivered together this morning. Hay Box label them well and both boxes have been sent through the same depot. I had planned to go for a walk but feel stuck inside now waiting for it to arrive.

At least the boys approve of the Timothy that arrived...
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CV26 said:
So I got half an order today. Not the end of the world but on my last order before Christmas I only had half too. The second box turned up the next day but looked incredibly battered. Think this is a DPD issue though as the emails from Hay Box said the whole order had even sent. Hopefully box 2 will turn up in the next couple of days.

It'll be a few weeks before I need to order again so hopefully things will get better for them and they can get back on top of things.
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So I’m not the only one!
I received 1 box today - hoping the other 2 will arrive later or tomorrow.
I think it must be that DPD are a bit disorganised- maybe they’re coping with too many deliveries as we’re all shopping online plus staff sickness like everyone else.

One of the lessons of COVID - Patience
 
Still waiting on my second box. I like DPD as they're usually pretty good with updates and times slots. But something must have gone awry today I guess. Hope the snow didn't cause too many problems for the drivers.
 
CV26 said:
Still waiting on my second box. I like DPD as they're usually pretty good with updates and times slots. But something must have gone awry today I guess. Hope the snow didn't cause too many problems for the drivers.
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I said that to my driver this morning and he said he barely made it in and it's a nightmare to drive. I don't really think they should be working when the weather is like this especially large lories x
 
It arrived a few minutes ago and the driver did say sorry for being so late. I do agree that they shouldn't be out and about in this type of weather. I've had to come out for a doctor's appointment and the main roads are ok but the smaller roads are quite icy in places.

The bin men struggled a lot this morning and we've had a note from the council saying they had to skip quite a few streets.
 
Bradshaw Piggies said:
My first order took weeks to arrive, but I ordered my second box on Sunday and it’s arriving tomorrow. So I think they might be getting back on track now 🤞🏻
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My order went through on the 19th and I still have no word on delivery! Lucky you!
 
Mine just arrived. Ordered on the 17th. Accidentally ordered to large boxes instead of the smaller ones (it was a genuine mistake! I blame stress and tiredness!) so had to try and squirrel it all away! Came home from work to the husband saying we had a million boxes of hay!
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Pigs seem to approve anyway!
 
Lavinia said:
Mine just arrived. Ordered on the 17th. Accidentally ordered to large boxes instead of the smaller ones (it was a genuine mistake! I blame stress and tiredness!) so had to try and squirrel it all away! Came home from work to the husband saying we had a million boxes of hay!
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Pigs seem to approve anyway!
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Probably the piggies supersized your order when you werent looking, I am sure that Piggle has my credit card details and passwords and every time I am busy drinking wine she orders loads of luxury piggy supplies! I think these piggies are more tech savvy than we think, Theo helped teach an online university class yesterday on Zoom :)
 
PigglePuggle said:
Probably the piggies supersized your order when you werent looking, I am sure that Piggle has my credit card details and passwords and every time I am busy drinking wine she orders loads of luxury piggy supplies! I think these piggies are more tech savvy than we think, Theo helped teach an online university class yesterday on Zoom :)
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I think you might be right! 😂
Ooh well done Theo!
 
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