I use Exotic Direct as well. They have been brilliant and have always paid out promptly no quibbling (so far!)
I am with exotic and they have been good - but at the moment I am having a bit of a ding dong with them - they do not pay out for general spaying or neutering,as this is excluded in the small print under exclusions - wording says they will not cover, and I quote , "The cost of any vaccinations,routine spaying or castration (this does not exclude spaying or castration that is recommended by the attending veterinary surgeon as part of an overall medical condition) - so they paid out back in May £177 for Noodles who had ovarian cysts and was spayed to get rid of them, then one of my other pigs Poppet was spayed about 6 weeks ago - again ovarian cysts - and they write back and tell me that they do nor cover ANY spay costs,and that my previous claim for Noodles was dealt with by an "inexperienced" claims handler,who has now been told of her error! Now I read that to say they pay out if its done to treat a medical condition,and so do others who have read it - but some people arnt so sure - the wording is poor - its the word exclude! - (still costing me £600 to insure all 6 this year - was £350 last year,but they have paid out over £1000 for various things this year - that's why my premiums have leapt)