New Excel food?

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Sodapops said:
Amanda: have you heard anything back from Burgess yet?

I had to go and buy some nuggets today and went in to my local pets at home - the only 2KG bags of Burgess nuggets they had were these 'new' ones with mint or the blackcurrant and oregano ones - i asked if they had any of the 'normal' burgess nuggets (in the bright orange bag) and after several minutes of them searching for some out the back, they came back with some interesting info:

According to the manager at pets bat home Burgess are phasing out the old nuggets and the 2kg, 4kg and 10kg bags will all eventually be replaced with these new ones (containing mint).

I have no idea whether this is true or not (and don't really trust my local pets at home to tell me the truth) - guess we'll have to see what burgess say.....
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Nothing yet!

Weren't the oregano and blackcurrant ones supposedly being phased out too? rolleyes
 
Amanda1801 said:
Nothing yet!

Weren't the oregano and blackcurrant ones supposedly being phased out too? rolleyes
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i believe so yes....that was probably another staff member of pets at home starting gossip also...mallethead

well ive tried my loy on these 'new' ones and they seem to like them, although tbh i don't think they are too different fro the 'normal' ones, as someone else said, they don't smell like mint (which is a good job really as i could have been met with some very upset piggies - mint is most certainly not one of their favourites) :p
 
I have some softening ready for Marigolds next 2 feeds but I put some unsoftened in the cage and she went and had a go at them! This is Marigold who hasn't eaten pellets by herself EVER.

Very pleased.
 
Lisajazz said:
I have some softening ready for Marigolds next 2 feeds but I put some unsoftened in the cage and she went and had a go at them! This is Marigold who hasn't eaten pellets by herself EVER.

Very pleased.
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So although they look/smell the same to us, there must be some difference to the piggies as my lot were a tad 'enthusiastic' when i filled their bowls :{

That great news re. Marigold -c
 
Does anyone know where to get these from!?
Apart from Pets @ Home, I went to my local P@H and I didnt see any there!
 
I had noticed that the rabbit pellets now had added mint so they seem to have changed both types.
 
:)):(|)Been reading this with interest, I emailed Burgess last week for a sample of the, "normal" nuggets, instead they sent me the blackcurrant and oregano, which I've not opened yet.

Will be interesting to hear if they are "phasing out" the original type... keep us all posted!
 
Out of interest, how do the size of pellets compare to other brands or Burgess ones like the Blackcurrant ones? I want to start mixing my piggies' food up a bit but was worried about getting them onto the Blackcurrant ones if they are going to stop making them :)
 
Doh! Just read back & saw the pics lol!

Has anyone got pics of the Blackcurrant pellets for me to compare? Those half moon ones look suspiciously like piggy poops :))
 
Well, this is bizarre!

Just had this reply from Burgess - completely bizarre!

Thank you for your e-mail

We do not make a Guinea food with Mint - just the original and Blackcurrant and
Oregano.

Kind Regards
Consumer Care
 
Maybe you should send them a pic :p

I imagine it is just a repackaging of the original formula, possibly with a slight twist to the recipe. It might have always had a tiny bit of mint in but not highlighted it on the front.
 
Amanda1801 said:
Just had this reply from Burgess - completely bizarre!

Thank you for your e-mail

We do not make a Guinea food with Mint - just the original and Blackcurrant and
Oregano.

Kind Regards
Consumer Care
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They do! I saw it today in that dreaded shop I swore I'd never set foot in but I was looking for the Blackcurrant & Oregano one & they didn't have it :( but they definitely had that "mint" one rolleyes
 
Raven said:
Maybe you should send them a pic :p

I imagine it is just a repackaging of the original formula, possibly with a slight twist to the recipe. It might have always had a tiny bit of mint in but not highlighted it on the front.
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Ingredients of the regular pellets:

Grass, Maize, Wheat, Lucerne, Soya Bean Hulls, Peas, Soya, Oat Bran, Unmolassed Beet Pulp, Yeast, Soya Oil, Ligno-cellulose, Molasses, Calcium Carbonate, Monocalcium Phosphate, Vitamins, Fructo-oligosaccharides 0.25%, Salt, Minerals. Contains Natural Antioxidants. No artificial colours, flavours or preservatives.

No mint!
 
Just been to buy my nuggets from the village pet shop, and they have the mint variety instead of regular. It must be a "new improved formula"!
 
Amanda1801 said:
I just replied to their email....


Forgive me for being persistant, but I'm confused!

A friend of mine has also come across these supposedly new pellets with mint, and I've included the following photos to show the difference in the packaging.

https://i1088.photobucket.com/albums/i328/gogoguineas/010-1.jpg
https://i1088.photobucket.com/albums/i328/gogoguineas/011-2.jpg

Can you tell me if this is a new product, or if it's a change in the original nugget recipe?

Thanks,

Amanda
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Reply from Burgess...

Thank you for your e-mail

Please accept our apologies this is new packaging – the product is the same – the packaging has been updated however the ingredients have not changed.

Once again sorry for the confusion.

Kind Regards

Consumer Care
 
Surely if there is no mint in it, then why say with mint on the packet? That would worry me a bit, what else are they putting in it that isn't on the packaging then? rolleyes
 
Just been reading your replies off Burgess, bit weird that when it says mint on it!
Does the normal nuggets have a smell of mint in them!?
I know that the blackcurrent and oregano have new packaging
 
Poppy'sMum said:
Surely if there is no mint in it, then why say with mint on the packet? That would worry me a bit, what else are they putting in it that isn't on the packaging then? rolleyes
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I bought a bag of the new stuff, and it does have mint in the ingredients.
 
I'm pretty sure that they're different to the other ones despite what Burgess claims! I've purchased a bag this evening, going to see how it goes down with my heard!
 
How bizarre ?/ It's clear the 'new' ones state with added mint while the 'original' 'old' ones didn't state this in the ingredients listing mallethead

I think customer services are getting confused - i know my local pets at home said the 'original' nuggets will eventually be replaced with this 'new' one - so there must be some difference surely? otherwise they'd have just told me it was merely a re-packaging issue and the product is still the same....

I'm going to send off an email shortly - someone at Burgess has to know what's going on!
 
just mentioned this to OH, who used to work in a pet store, he says companies aren't legally obliged to list every ingredient added to pet food, unlike for human food. So maybe they didn't list it to begin with but it's always been there?
 
Could well be the case...

The emails made me laugh! 'we do not make a guinea pig food with mint' lmao!
 
I emailed Burgess and this is the email reply i got:

The Excel Guinea has contained mint for some time but the product has recently been re-packaged and has now been declared on the bag - declarations on the bags can change according to current legislation. In response to the Pets at Home’s comment about the nuggets in the darker orange coloured bag being phased out, I can confirm that the nuggets are the same in either coloured bag.
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Sodapops said:
I emailed Burgess and this is the email reply i got:
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Well at least whoever answered your email sounds like they know their arse from their elbow!

I think I'm going to buy some of the "new" food and do a taste test myself!
 
Sodapops said:
I emailed Burgess and this is the email reply i got:
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I got a new bag (with mint) and they seem to love it too much :^- Have had to resort to weighing it out as they were drinking more too ?/

I think it smells "fresher" (I had a small unopened bag of the previous recipe to compare it with) but there doesn't seem to be any smell of mint and I have a very good nose - so do they obviously :))

Jo x
 
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