Dear Amy
As promised, I directed your e mail to the promotions company through whom I had booked the ------------ for last Friday in --------- town centre, and they in turn contacted the --------- company who provided and managed the event on the day.
I hereby copy their response to your allegations regarding the animals and the way, you allege, you were spoken to:
Many thanks for your email, I can confirm I have now had a chance to speak to my colleagues regarding the matter mentioned below
Both ----- and ------- genuinely are unable to recall any in depth conversations with anyone regarding the welfare of the animals, however if they have offended and did not offer a full enough explanation regarding the points raised , I can only apologise on behalf of my company
We do take the welfare of our animals very seriously and always ensure they are well cared for, with regards to the size of the carrier we do feel that this an adequate size for the number of animals , however we do take feedback and suggestions very seriously we will ensure that the animals are transported in 2 separate carriers in the future
I did personally check on the animals upon their return and I can confirm they are all in good health.
Having checked the guinea pig there was a very small mark and as a precaution we have put this guinea pig on its own in a separate pen and will give it any treatment if required.
I trust this goes some way to reassure you, and you are content that, your comments have been taken seriously and that measures are being put in place to take the guinea pigs and rabbits in separate carriers in future, and that the animal you saw that may have been harmed, is being looked after.
As Town Centre Manager behind this event for -------- I also thank you for your opening comments regarding the staging of events such as these in the town; we do try and offer a diverse range of events, free for all the family to enjoy throughout the year, to bring shoppers into the town and to enjoy it for longer and I trust that this one upsetting event – which is now being dealt with from various angles will not deter you from visiting and enjoying ----------- Town Centre again in the future
Assuring you of our best attention at all times