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Reclaiming vet costs new piggy

Hbecooper

Hbecooper

Junior Guinea Pig
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Jan 12, 2018
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Location
Wellingborough, UK
We got our new baby minnie from a local place on the 22nd july. Noticed on sunday she had a little swollen eye and by monday morning arranged vet visit and said conjunctivitis :/ she also has a very small patch of fur missing next to her eye and vet wasnt too concerned for now but said to keep an eye out incase ringworm :/ not what i needed to hear with going on holiday and them boarding whilst away.

Ive read about being able to reclaim vets costs? How does that work? I had to pay for them to be health checked and have had treatment for mites which i had suspected so had them all done just incase, and she was fine (saturday) so sods law 24hr after her eye is bad and cost £65 for eye drop and a cream. Any help would be great as I'm no too impressed. They are a really reliable place too so surprised but still they need to made aware. Is there anything i need to ask or advise them to pay for vet costs.. she is in for a check up before boarding tuesday morning.

Feeling bit deflated with going on holiday too. I dont want to leave her now :/
 
Just contact the pet shop and explain the situation. I did with my piggies. They covered everything.
 
I had a 30 day guarantee with my piggies. I wasn't going to call, but the one had an uri and skin infection that spread to the other one. I had three vet visits in a couple of weeks. Do not feel bad. I was super nice and so we're they. I was nervous though. Wishing you luck!
 
Hbecooper said:
We got our new baby minnie from a local place on the 22nd july. Noticed on sunday she had a little swollen eye and by monday morning arranged vet visit and said conjunctivitis :/ she also has a very small patch of fur missing next to her eye and vet wasnt too concerned for now but said to keep an eye out incase ringworm :/ not what i needed to hear with going on holiday and them boarding whilst away.

Ive read about being able to reclaim vets costs? How does that work? I had to pay for them to be health checked and have had treatment for mites which i had suspected so had them all done just incase, and she was fine (saturday) so sods law 24hr after her eye is bad and cost £65 for eye drop and a cream. Any help would be great as I'm no too impressed. They are a really reliable place too so surprised but still they need to made aware. Is there anything i need to ask or advise them to pay for vet costs.. she is in for a check up before boarding tuesday morning.

Feeling bit deflated with going on holiday too. I dont want to leave her now :/
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Small patch of fur lost i know can be wear your guinea pig has been wiping their eye. My chronic respiratory pig used to lose fur around one if his eyes from constant grooming and crustyness
 
Livia Rabideau said:
I had a 30 day guarantee with my piggies. I wasn't going to call, but the one had an uri and skin infection that spread to the other one. I had three vet visits in a couple of weeks. Do not feel bad. I was super nice and so we're they. I was nervous though. Wishing you luck!
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Thank you, what did you say if dont mind me asking? Only reason i ask is i had a piggy chops last year i got eith his brother from a rescue near me and he got poorly the week we got him, cost me over £200 in the first week but when i spoke to them they totally shut me down and said that is what happens. I didnt know about the return money thing and didnt feel right being a rescue but wondering if i could?
 
Hbecooper said:
Thank you, what did you say if dont mind me asking? Only reason i ask is i had a piggy chops last year i got eith his brother from a rescue near me and he got poorly the week we got him, cost me over £200 in the first week but when i spoke to them they totally shut me down and said that is what happens. I didnt know about the return money thing and didnt feel right being a rescue but wondering if i could?
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Purchasing piggies is covered under consumer legislation - Sale of Goods Act etc. You have consumer rights.
Adopting from a rescue is not a “sale” and no legal rights.
 
Skypipdot said:
Small patch of fur lost i know can be wear your guinea pig has been wiping their eye. My chronic respiratory pig used to lose fur around one if his eyes from constant grooming and crustyness
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Thanks i am hoping so, i hadnt cut her nails and were very Sharp obviously being a baby so hoping it is that :/ I'm being uber cautious just incase though! Not sure how quickly it spreads if it is that though
 
VickiA said:
Purchasing piggies is covered under consumer legislation - Sale of Goods Act etc. You have consumer rights.
Adopting from a rescue is not a “sale” and no legal rights.
Click to expand...
Thank yoi Vicki, i did wonder if that was the case as i paid for them as such i did question it but i know they use that to cover costs previous i think?
Thank you
 
I just said that I had purchased two guinea pigs the one has a Uri and bacterial skin infection that has spread to the other one. I had called a few days after I got them to ask about missing fur and sneezing. She offered to pay the bills.
 
I nicely told her that I was very disappointed that the boys were sick. I said we were so excited to give them a home. However it wasn't enjoyable because we have been worried. Taking them to the vet added more stress they did not need. I told her I would expect to be sold a healthy animal. I also told her she should make sure none of the other piggies at the store were sick.
 
I hope you get some help with the vet bills. Mine were over 200 dollars in the first week and a half. To be honest I expected them to blow me off, but they didn't. What did I have to lose? I wasn't nasty about it, just matter of fact.
 
Where did you get your pigs from? Like Vicki said you will be covered if they came from a shop but not if they came from a rescue. And if they came from a breeder then good luck as everytime I've seen someone try that on here the breeder has got angry and stopped all communication
 
She was from a pet store in uk near me. Sadly called then they said i should of called them and taken her back for them to take to their vet,they wont cover costs ive paid now :/ apparently was on my form..which I'm looking for!
 
Sorry! I would tell them you took them to a vet you were comfortable with and are planning to use in the future. Not sure why that would matter. Hope you can get it sorted out!
 
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