Warning: Cage Creations

[cochon_dingue]

I wanted to warn the forum about Cage Creations, because I see them recommended on here and I like to support small businesses. However, I've had an extremely poor experience and I can see from reviews that others have had also.

I ordered more than £50 of Correx liners for my cage and received a tracking number. This tracking number was never updated: in fact Cage Creations didn't ever provide the parcel to Royal Mail.

I e-mailed them asking for an update. No response. I chased them by e-mail for a week, no response. They don't have a number you can call.

I ended up contacting them on Facebook and threatening a charge-back. No direct response, but I then received an entirely unapologetic e-mail ignoring all my messages and casually telling me one of the items was out of stock. I begrudgingly agreed to have one of my liners in a different colour to the rest and then... Nothing. No new tracking number. No reply. It seems I'm back to square one.

I've given up. Fortunately I paid on my credit card so I haven't lost the money.

If you look at their reviews on Facebook and elsewhere you'll see others who have ordered then waited ages (sometimes months) without any response to their e-mails, and then maybe eventually received an order out of the blue, or maybe not.

I wish I'd never ordered from them; I thought I was paying for the convenience of a pre-made liner, but I've ended up having to make my own whilst I wait and pay for theirs.

Order from them at your peril!

 

[Roselina]

I wanted to warn the forum about Cage Creations, because I see them recommended on here and I like to support small businesses. However, I've had an extremely poor experience and I can see from reviews that others have had also.

I ordered more than £50 of Correx liners for my cage and received a tracking number. This tracking number was never updated: in fact Cage Creations didn't ever provide the parcel to Royal Mail.

I e-mailed them asking for an update. No response. I chased them by e-mail for a week, no response. They don't have a number you can call.

I ended up contacting them on Facebook and threatening a charge-back. No direct response, but I then received an entirely unapologetic e-mail ignoring all my messages and casually telling me one of the items was out of stock. I begrudgingly agreed to have one of my liners in a different colour to the rest and then... Nothing. No new tracking number. No reply. It seems I'm back to square one.

I've given up. Fortunately I paid on my credit card so I haven't lost the money.

If you look at their reviews on Facebook and elsewhere you'll see others who have ordered then waited ages (sometimes months) without any response to their e-mails, and then maybe eventually received an order out of the blue, or maybe not.

I wish I'd never ordered from them; I thought I was paying for the convenience of a pre-made liner, but I've ended up having to make my own whilst I wait and pay for theirs.

Order from them at your peril!

Are you able to leave a review ? That will alert future customers about the problems
Thank you for telling us !
I’m glad you didn’t lose your money but what a hassle for you

 

[AidaB]

Sorry to hear that you had a bad experience, we have ordered from Cage Creations in the past(a few years ago) without issue.
I hope you manage to get your money back soon.

 

[CTWC]

Thank you letting us know. It's not acceptable for any company to behave this way. We accept things go wrong but they should provide a high standard of customer service throughout

 

[cochon_dingue]

Well my order just turned up!

I think it's just poorly run, no one checks their e-mails, and there is no other way to contact them.

I think you spin the wheel ordering from them. I'm unhappy, but my order did eventually arrive.

 

[hayethusiasts]

Had the same experience with them with poor communication - in my case i had to return an item. I ended up messaging his wife's business (his wife sells fleece liners, etc - i had to do a lot of digging to find these out LOL) then it was sorted out. I think he runs the business by himself so don't have time to read emails but it should not be an excuse.

i still do think they have amazing items and quite cheap compared to others, just wish their communication is better.

 

[cochon_dingue]

Had the same experience with them with poor communication - in my case i had to return an item. I ended up messaging his wife's business (his wife sells fleece liners, etc - i had to do a lot of digging to find these out LOL) then it was sorted out. I think he runs the business by himself so don't have time to read emails but it should not be an excuse.

i still do think they have amazing items and quite cheap compared to others, just wish their communication is better.

That would explain why I received the fleece liner I ordered from that other company with a tracking number in the name of his: I had assumed it was finally my Correx and quite surprised to find the fleece.

In fairness, the products are of good quality (both the Correx and the fleece) and I have no complaints about the price. But completely ignoring all contact from your customers isn't running a business.