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Xenex Ultra Spot On For Small Animals (allergic Reaction)

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Stayc1989

Stayc1989

Teenage Guinea Pig
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Location
Derbyshire UK
hello I'm not sure if I'm posting this in the right place but just thought I would update you all on what I am trying to do about this product and how you can all help.

This time last year my Guinea pigs were prescribed this xenex ultra spot on treatment for my itchy piggies. And to cut a long story short some of you may remember me posting a thread on here (I'm not sure how I post a link to that thread on this thread maybe someone could help) but my frankie had a severe allergic reaction to this spot on.
At the time I was blaming myself because if I had done my research before using it, I would have seen that the majority of comments about this product are very negative.

So I went on amazon and left a bad review about this product as you can leave reviews on amazon without actually purchasing the product from them. And because I was in such a state I asked a question on their ask question page and asked if my guinea pig could die. I got lots of replies from people who had used this product on their pets and they had all had this bad reaction to it. One lady in peticular was really nice and helpful she had also had piggies with reactions. She said she had contacted local rescues and local places to get the word out about this product and said I should do the same. I asked local rescues to post it on their Facebook pages to help spread the word and I was filling in an online form to direct.gov.uk where you can report things like this but because frankie wasn't in the clear I couldn't answer all the questions at that time. My vet also contacted the manufacturer to tell them what had happened.

So last night I found the box in the cupboard and started researching it again. To my horror it is STILL available! And there are even more reviews saying their pet had had this allergic reaction! But I did find that Nicola (the lady who I had spoken to over amazon ask question page) had actually managed to get an online pet shop called mrpets.co.uk to stop selling this product! I saw her review of this retailer saying how they had taken this product off the shelves after she'd asked them to and I searched for it on their website and yep it's gone! :D:D
I was really happy and this has actually inspired me to push forward with this again. So at 3 o clock this morning I emailed amazon asking them to please take it off sale. I received a reply saying that they are forwarding my email to the relevant department and will be back in touch with me. ( hopefully they keep their word and email back)

If I could ask you all a huge favour.
If you or your piggies have any Facebook, instagram, twitter pages or know anyone who does please could you post a picture of the product and a short message asking everyone not to buy or use xenex ultra spot on even if it is prescribed by a vet or bought over the counter or online. And just warn people of the dangers that it can and does kill animals (rabbits, mice, rats and piggies have all been affected) I signed up to some other forums to warn people too. But all I ask is if you could just help me raise awareness of this product. The more people that boycott this product the better. You could always leave a review on amazon warning people of the dangers like I said you don't have to buy the product from amazon to leave a review but I know on some sites you do.

I will be messaging sellers on eBay too later.

If one lady can stop mrpets.co.uk from selling this product surely if we all club together we can make a change too.

I think this shows that this online store actually cares about people and animals and not just profit I just hope others follow in the footsteps of mrpets.co.uk and I am actually proud of them for making this change and the lady Nicola for taking her time to make a stand for her guineas.

Thank you
Stacey and piggies
 
According to a quick Google search the only ingredient is Permethrin.

Looking that up on Wikipedia says that it's a human medicine made into a lotion for scabies and lice. It doesn't mention anywhere that it's safe for pets.
 
So bad isn't it I can't believe it's STILL on the shelves. It's awful stuff I can remember been up all night washing the stuff off. Hopefully amazon will take my email seriously. I'm going to try my hardest to get something done about it, I just don't really know how.
 
It also took around 10 days for frankie to fully recover, and those symptoms were exactly what he was doing. I felt such an idiot but looking back it wasn't my fault I followed the directions down to a T and trusted the vet. I think there will be loads of people out there who don't know about it and think it's safe because it has a picture of a rabbit and guinea pig on the front, but it can and has killed animals.
 
I can't imagine amazon taking action if I'm honest. They aren't the most... ethic conscious of companies. Also they rely on 3rd party sellers selling through Amazon so unless they added controls on what other sellers listed I can't see anything happening. I doubt they would want to limit what other people could sell through them otherwise the sellers would just go to the likes of eBay and amazon would lose a lot of money. I know it sounds harsh but for most companies business and profit comes well before ethics, after all we are talking about an employer who gives employees rubbish contracts and for many delivery drivers it works out as below minimum wage as they cannot physically complete the suggested deliveries in the alloted time.

I think targeting other companies and spreading the word amongst owners would be a more fruitful method
 
Lady Kelly said:
I can't imagine amazon taking action if I'm honest. They aren't the most... ethic conscious of companies. Also they rely on 3rd party sellers selling through Amazon so unless they added controls on what other sellers listed I can't see anything happening. I doubt they would want to limit what other people could sell through them otherwise the sellers would just go to the likes of eBay and amazon would lose a lot of money. I know it sounds harsh but for most companies business and profit comes well before ethics, after all we are talking about an employer who gives employees rubbish contracts and for many delivery drivers it works out as below minimum wage as they cannot physically complete the suggested deliveries in the alloted time.

I think targeting other companies and spreading the word amongst owners would be a more fruitful method
Click to expand...

Yeah I suppose your right. I did also notice that they had removed the negative reviews and someone else also commented about this in their review saying they'd previously left a review of it and it had disappeared. So I left another one.

I'm just worried that someone else's pets might get ill from it. It actually broke my heart seeing him in that state so ill and looking so upset. He was scared of me for ages afterwards and I felt so bad. I'm not sure if the rescues I contacted before actually left any Facebook posts or anything because I deleted my account before this happened.

Is there anyway we could maybe get something published in the guinea pig magazine about it?
 
There's so many negative reviews everywhere and hardly any saying it's a good product, it's been happening for too long now, just found this from 2014!

IMG_0348.webp
 
When it first happened the vet who prescribed it called the manufacturer she also said she would make other vets in the practice aware of it too, I will give them a call tomorrow and ask if they could do that it's a really good idea :)
 
It sounds awful! Is it the 450 one? I remember something like that being prescribed for my piggies years ago. Thankfully they were ok, but I will certainly never use it again after this.
 
chesca_27 said:
It sounds awful! Is it the 450 one? I remember something like that being prescribed for my piggies years ago. Thankfully they were ok, but I will certainly never use it again after this.
Click to expand...

I think you are refering to Xeno 450 which is a different product
 
I used the same thing a couple of years ago on my pigs. I got it from the rescue so trusted it was safe. Only 1 of my girls had a reaction, the other was fine. Will never use again!
 
Hello Stayc1989

One of our piggies was prescribed this drop by our ex-vet for mites several years ago.

Soon after applying this on his neck, he started twitching, running and jumping like mad!
Eventually he trapped himself in a very small gap under our coffee table (or something similar).
I am certain he did it on purpose to prevent himself from involuntarily jumping around.

We quickly bathed him to get rid of this terrible stuff and after the bath it stopped, luckily with no lasting adverse effect.

I felt so bad about it. Since then I search all the medications vets have prescribed on the internet before giving it to our piggies.

If I remember correctly, permethrin is used as insecticide such as treating wooden beams to kill furniture beetles etc.
 
Stayc1989 said:
hello I'm not sure if I'm posting this in the right place but just thought I would update you all on what I am trying to do about this product and how you can all help.

This time last year my Guinea pigs were prescribed this xenex ultra spot on treatment for my itchy piggies. And to cut a long story short some of you may remember me posting a thread on here (I'm not sure how I post a link to that thread on this thread maybe someone could help) but my frankie had a severe allergic reaction to this spot on.
At the time I was blaming myself because if I had done my research before using it, I would have seen that the majority of comments about this product are very negative.

So I went on amazon and left a bad review about this product as you can leave reviews on amazon without actually purchasing the product from them. And because I was in such a state I asked a question on their ask question page and asked if my guinea pig could die. I got lots of replies from people who had used this product on their pets and they had all had this bad reaction to it. One lady in peticular was really nice and helpful she had also had piggies with reactions. She said she had contacted local rescues and local places to get the word out about this product and said I should do the same. I asked local rescues to post it on their Facebook pages to help spread the word and I was filling in an online form to direct.gov.uk where you can report things like this but because frankie wasn't in the clear I couldn't answer all the questions at that time. My vet also contacted the manufacturer to tell them what had happened.

So last night I found the box in the cupboard and started researching it again. To my horror it is STILL available! And there are even more reviews saying their pet had had this allergic reaction! But I did find that Nicola (the lady who I had spoken to over amazon ask question page) had actually managed to get an online pet shop called mrpets.co.uk to stop selling this product! I saw her review of this retailer saying how they had taken this product off the shelves after she'd asked them to and I searched for it on their website and yep it's gone! :D:D
I was really happy and this has actually inspired me to push forward with this again. So at 3 o clock this morning I emailed amazon asking them to please take it off sale. I received a reply saying that they are forwarding my email to the relevant department and will be back in touch with me. ( hopefully they keep their word and email back)

If I could ask you all a huge favour.
If you or your piggies have any Facebook, instagram, twitter pages or know anyone who does please could you post a picture of the product and a short message asking everyone not to buy or use xenex ultra spot on even if it is prescribed by a vet or bought over the counter or online. And just warn people of the dangers that it can and does kill animals (rabbits, mice, rats and piggies have all been affected) I signed up to some other forums to warn people too. But all I ask is if you could just help me raise awareness of this product. The more people that boycott this product the better. You could always leave a review on amazon warning people of the dangers like I said you don't have to buy the product from amazon to leave a review but I know on some sites you do.

I will be messaging sellers on eBay too later.

If one lady can stop mrpets.co.uk from selling this product surely if we all club together we can make a change too.

I think this shows that this online store actually cares about people and animals and not just profit I just hope others follow in the footsteps of mrpets.co.uk and I am actually proud of them for making this change and the lady Nicola for taking her time to make a stand for her guineas.

Thank you
Stacey and piggies
Click to expand...
I have used this product on my male guinea pig Ben (RIP)2 years ago,and he had neurological symtoms,shaking head,vacant episodes,my vet stated this was a reaction to this drug,ive never used it again.
 
chesca_27 said:
It sounds awful! Is it the 450 one? I remember something like that being prescribed for my piggies years ago. Thankfully they were ok, but I will certainly never use it again after this.
Click to expand...
No the xeno 450 is safe to use on piggies, as it contains ivermectin which is used to treat lice and mites so you can keep using this one :)
 
SuperRupa said:
Hello Stayc1989

One of our piggies was prescribed this drop by our ex-vet for mites several years ago.

Soon after applying this on his neck, he started twitching, running and jumping like mad!
Eventually he trapped himself in a very small gap under our coffee table (or something similar).
I am certain he did it on purpose to prevent himself from involuntarily jumping around.

We quickly bathed him to get rid of this terrible stuff and after the bath it stopped, luckily with no lasting adverse effect.

I felt so bad about it. Since then I search all the medications vets have prescribed on the internet before giving it to our piggies.

If I remember correctly, permethrin is used as insecticide such as treating wooden beams to kill furniture beetles etc.
Click to expand...
eileen said:
I have used this product on my male guinea pig Ben (RIP)2 years ago,and he had neurological symtoms,shaking head,vacant episodes,my vet stated this was a reaction to this drug,ive never used it again.
Click to expand...

Thats exactly what frankie was doing I was so scared for him I thought he was going to die. I really wish there was something more I could do about this product. I know he had the reaction last year but finding the packet made me research it all over again to find nothing's changed. Even if they changed the ingredients and just kept the name the same I wouldn't mind but the fact they must be aware of what's happening with their product and they are still not bothered just makes me angry.
 
Stayc1989 said:
Thats exactly what frankie was doing I was so scared for him I thought he was going to die. I really wish there was something more I could do about this product. I know he had the reaction last year but finding the packet made me research it all over again to find nothing's changed. Even if they changed the ingredients and just kept the name the same I wouldn't mind but the fact they must be aware of what's happening with their product and they are still not bothered just makes me angry.
Click to expand...
It is the permethrin drug that is the problem it should not be used on rodents or cats.Dogs can use it,usually used in flea treatments.
 
It's so bad that they can even sell it, I've filled in a report about it so we will have to see what happens with this
IMG_0350.webp
 
if anyone else has had a negative exoerience with xenex ultra spot on treatment please fill in one of these forms. They may contact you for additional information and I don't think it matters how long ago it was either, thank you
 
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