The cage I have was ordered from them. It took a week to come and when it arrived the cage was damaged. I think the packaging may have got damp and it wasn't great. I called Zooplus and they said they would send another. That took a week to come also (they told me it is shipped from Germany). That cage was damaged too. I couldn't wait another week so decided to keep it. I do like the cage though and it was good value. The water bottle was rubbish and leaked and had to be binned. I would still say go for it, I know others have had no problems. There was another thread about Zooplus not that long ago http://www.theguineapigforum.co.uk/showthread.php?t=57726&highlight=zooplus. That might help you decide.