Hay box deliveries

Piggies&buns said:
My subscription order and payment went through last Sunday, Monday and Friday were obviously bank holidays and they are no doubt trying to catch up with a back log, but I’ve still not heard anything on my order despite them having taken payment almost at week ago. I do wish they hadn’t said they were processing subscription orders as normal. Trying not to be impatient and I’m sure they are busy but I’ve had to go out and buy extra pet shop hay several times due to the last few subscription orders being so much later than normal. The delivery then comes (it’s averaging 10 days from order to delivery lately) and my piggy shed looks like a hay barn even more than normal!
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I would message them and ask for an update. I did, and they responded within about 2 hours.
 
That’s so frustrating! The lack of communication has been really disappointing! Especially given it’s such an essential and not exactly something you stick pile! They should of prioritised the subscription orders!
 
Yes they’re very good at replying @Piggies&buns so I would email. I can pm you their email address as it’s not on their website if you need it and don’t have it already, instead of doing it through their website. Let me know... hopefully it comes soon!
 
DougalandDiego said:
Yes they’re very good at replying @Piggies&buns so I would email. I can pm you their email address as it’s not on their website if you need it and don’t have it already, instead of doing it through their website. Let me know... hopefully it comes soon!
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finally heard from them. It’s being dispatched today and delivered tomorrow. This is my second or third delivery which has taken over a week from order going through before dispatch has occurred.
 
So now they're asking people not to stockpile. Is it time to panic and buy bread flour and eggs again?! Hope people will realise they don't need to do that this time around...
 
Hath said:
So now they're asking people not to stockpile. Is it time to panic and buy bread flour and eggs again?! Hope people will realise they don't need to do that this time around...
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That soooo frustrating! I hope they prioritise subscription orders! When will people learn!
 
My subscription order was delivered today, which is enough for 4 weeks but I order every 3 weeks just to make sure we dont run out :)
 
I ordered my herd some of their forage - to keep them going until Piggie Parcels reopens.
I ordered on Saturday - box arrived today.

My hay subscription isn't due for another 2 weeks - I've gone for 4 weeks as I'm giving them extra hay while the weather is colder.
the rate they're getting through it I might have to shorten that to every 3 weeks!
 
Grrrrr.....my haybox delivery has just arrived....but theyve not sent me my entire order, I’ve only been sent three boxes of hay but I ordered four. This isn’t going well lately!
 
I ordered my hay just before Christmas and it was confirmed just after but only arrived this morning. I hope things are sorted out once the Christmas backlog is gone
 
Piggies&buns said:
Grrrrr.....my haybox delivery has just arrived....but theyve not sent me my entire order, I’ve only been sent three boxes of hay but I ordered four. This isn’t going well lately!
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Last time our forage was delivered earlier in the day it could still be with DPD!
 
Piggies&buns said:
Grrrrr.....my haybox delivery has just arrived....but theyve not sent me my entire order, I’ve only been sent three boxes of hay but I ordered four. This isn’t going well lately!
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This happened to us once, the DPD depot broke one of our boxes... so the 4th box came the day after with a different driver and an apology note!
 
PigglePuggle said:
This happened to us once, the DPD depot broke one of our boxes... so the 4th box came the day after with a different driver and an apology note!
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they have since contacted me and said that they have located the fourth box...on a different van, coming tomorrow. At least it’s coming!
 
Hath said:
I sometimes wonder what these DPD drivers think delivering hay boxes to us... I mean, it. Is. A. Very. Good. Hay 🤦‍♀️
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I have the same delivery driver every time and he now knows I’m the crazy bunny/piggy lady who has multiple boxes of dried grass delivered every few weeks! The first time he did ask what I was up to!
 
Same, my DPD delivery guy must have my address saved as 'mad lady' ... He always comes early morning and woke me up few times, watching me chase my dog from the porch (she loves people too much) so I can open the door whilst my cat is watching this madness in disgust and when I finally open the door he delivers dry grass right at my doorstep 🤦‍♀️
 
Hath said:
Had to Google 'concierge'. Imagining mansion with a butler collecting the best hay there is for the royal pigs.
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Think large London high rise with a bit of a flashy entrance way and a man sat at a desk! 😂
 
I have an order gone through on Monday, going by how long your orders took when do you think it will be dispatched? it's not been long enough to contact them but I just wondered how much backup hay I should grab this weekend 😁 1-2 weeks from the payment?
 
ChloeP said:
I have an order gone through on Monday, going by how long your orders took when do you think it will be dispatched? it's not been long enough to contact them but I just wondered how much backup hay I should grab this weekend 😁 1-2 weeks from the payment?
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A friend of mine ordered on Monday hers is getting dispatched on Tuesday (12th) so I would probably expect is on Wednesday or Thursday!
 
I ordered 4 days ago and it arrived today. Also, just a note. I got the 'blend' and it seems like it's what I used to get before they changed it to 'first cut' and 'blend'. If first cut has more stalks then I wouldn't buy it as my boys don't eat those.
I have also noticed more brown stems in this batch.
 

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Hath said:
I ordered 4 days ago and it arrived today. Also, just a note. I got the 'blend' and it seems like it's what I used to get before they changed it to 'first cut' and 'blend'. If first cut has more stalks then I wouldn't buy it as my boys don't eat those.
I have also noticed more brown stems in this batch.
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That blend looks much better, I might go for 50/50 of that with meadow. Our meadow hay was rather brown this time round luckily the boys are still demolishing it!
 
Surprised it's still that lush green, tho. My boys had couple of days of store bought Timothy and went crazy for Haybox! Already refilled them twice, catching up on the missed time with their fav hay...
 
I have officially run out of hay, Nightmare! I should've known by following this post that everything was getting massively delayed. I ordered a week earlier when I heard about the delays thinking it would be here by today at the latest but I haven't even received the dispatch email yet. I'm sure the money went out of my account on Tuesday. I've sent them an email but haven't had a response yet regarding when it will arrive. I've ofc popped to pets at home this morning to purchase some yellow Timothy Hay, they ate it initially but now are not really touching it. I'm thinking I won't be clean them out for an extra few days until the haybox hay arrives as they've still got old haybox hay scattered around their cage. It may not be fresh but atleast they may eat it. Feel bad for letting it get to this.
 
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