Hay box deliveries

Piggies&buns said:
I’ve paused my subscription. Piggies might not be happy with pet shop hay (although saying that it was actually quite nice last time!) but it’s probably going to be easier while Haybox have got problems. I’ll reactivate once we get reports of things going better - although at this rate we’ll end up with all of us doing similar and still not knowing if things go back to normal!
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I just paused mine. I still have not received an email about dispatched..still a few hours before end of the day but I won't risk it.
 
I'm now going to inadvertently have a stock pile. Had a message from Timothy Hay to say 8.5 kilo being delivered tomorrow, DPD have just emailed to say 10 kg coming from Hay Box tomorrow! I have 4 bags of meadow the refused to eat, a bag of pet shop meadow and a bag of B&M timothy. There's still the missing 5 kg plus pellets to come from Hay Box sometime as well. We should be okay for hay for 6 weeks now! Just hope they don't refuse to eat it!
 
I've just had a response for them saying the same thing "I'd be pleased to know it's being dispatched Thursday " I'm really not pleased however! That's ages! Meaning it probably won't be here for atleast another week! 😂
 
Well I haven't received any email of my order being dispatched. I just sent a message of getting a refund instead if it's still not going to be sent. Booo! 👎👎 I better buy somewhere else tomorrow.
 
This is such a shame they are taking so long to dispatch, and I feel like they are not informing customers well at all, they should pause all adhoc orders and just deal with existing subscriptions until they are back on their feet, ours orders tomorrow we have plenty left luckily but we shall see how long this takes.
 
I just got a call from Haybox now saying they had a mistake with my order. He said it was his fault coz he didn't follow through with the dispatch about my order, so it was not sent as it was supposed to. 🤦‍♀️ Not sure how it was the case coz surely the dispatch should have gone anyway regardless as it's what supposed to be the normal process when there is an order from my understanding, Received Order > Process Order > Dispatch Order. 🤷‍♀️ I didn't realise they have to call dispatch for items to be actually dispatched? Oh well. I just received an email now saying my order has been dispatched. The guy said they will be back to normal service by next week. Well I have to see what others here will go through before I reactivate my subscription.
 
I had my subscription order sent out.

I had a reminder on the 2nd that my order would be despatched in the next 3 days.

An email on the 5th saying my order was confirmed.

On the 13th two emails...
1 - its been dispatched
2 - it's arriving tomorrow by DPD

On the 14th its arriving today between 11-12.
It arrived 6 minutes after the first time expected time slot.

I wasn't too bothered as I had about quarter of a box left when it arrived.
Must admit I hadn't taken much notice of the time scale until I read this, I did think it was a while from the first email, but as I wasn't desperate I didn't worry.

Hopefully this will give you a guide to expect arrival of the green gorgeousness - nom nom.

I ordered the meadow hay & it's back to its soft, sweet, green hay. Not like the bad batch of dry stalky stuff from last year. X
 
I don't understand what's going on. I've ordered 4th and received 8th Jan! I am not even subscribed. So why is someone waiting weeks whilst others don't?
 
Hath said:
I don't understand what's going on. I've ordered 4th and received 8th Jan! I am not even subscribed. So why is someone waiting weeks whilst others don't?
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I think the ones having the problems are mostly with subscriptions. Haybox probably accepted loads of new one time orders not thinking this would affect the subscribers, hence all their (our) orders have been pushed aside. Well that's what I thought what happened anyway. Frankly, it's a failure on their part.
 
Half my non subscription order has just arrived, they sent 2.5 kg instead of 5kg I paid for. The pellets have not arrived, but they may come later that has happened before! Timothy Hay Company hay has arrived, not looked at it yet don't want to carry an open box down to the shed. It's raining so will inspect later.
 
I’m experiencing delays too - I guess it’s not unreasonable given the situation we’re all in with the virus and their move to new premises!
Does anyone else think this year’s hay isn’t quite as long stranded as last year’s?
 
The last 2 batches of hay I've had have not been the usual quality. It's why I ran out quicker, throwing a lot more rejected stalks away. Just checked my order the subscription order I had an email to say was being despatched is still showing unfulfilled on the account. Once it comes I will be cancelling my subscription I think.
 
Went ahead and bought our regular hay and stocked up a few because this doesn’t seem promising :( x
 
First order received on Thursday (14) placed on Wed 5th which was not unexpected given the christmas close and covid. 5kg each of timothy and meadow. Buns and pigs seem impressed, normally on Oxbow and PaH respectively. Will reorder based on this but hope you all get your orders soon and that there is enough to go round.
 
I’m one of those awaiting a delayed delivery from HayBox and have ordered some emergency supplies from Hay and Straw which I saw @Blooberry talk about on another thread.

Anyway - I have decided to wait patiently for the HayBox order and will stick with them.
Usually their customer service is excellent and the quality of the hay is very good.

The effects of COVID-19 have hit a lot of businesses hard and many are really struggling to survive. When we have a good company going through a bad patch it feels right to me to continue supporting them. We can always find alternative supplies of hay in the short term, even if fussy piggies don’t like it as much.
 
The Timothy Hay Company hay that came today is much better quality than the recent Hay Box stuff, I don't think the rubbish bin is going to be quite so full from now on. I'm surrounded by the sounds of happy munching this afternoon.
 
I'm happy with the meadow hay I recieved from Hay and Straw. It's used mostly for bedding as my pigs are outdoors (of course they eat some too, but we have other feeding hay), so as long as it's soft, fresh and long strands for good nests then I have happy piggies 🙂 I've found it more grassy.. if that makes sense?! Like long, thin strands. Haybox was lovely and green, but I found it wasn't great for nests and burrowing, and I think I liked it more than the pigs 😅
 
I think they should try and fulfil the subscription orders before moving onto the one time orders. Hopefully it will all sort itself soon and everyone can go back to their normal schedules.
 
I got the Timothy, it's not soft at all but it's not as thick stalks as the Hay Box and there's a lot more grass blades. I only buy timothy for eating. They have Nature's Own meadow hay which is very soft and fluffy for the hay boxes they sleep in.
@DougalandDiego @Janey

I agree @Siikibam they should have stopped taking orders from new customers until they had fulfilled the subscription orders and caught up with the backlog. They hay I got today is the non subscription order I put in last week so I could test what was going on and get some pellets.
 
Definitely agree, I didn't expect to get my order for weeks as I am not subscribed and would expect subscribers to have priority.

Wondering if location matters, too?

I was going to order the cold press pellets from them as zooplus won't be stocking versele laga anymore. Was going to to try their meadow hay as well as one of my boys prefer meadow. Is it really that green as on pics? I buy meadow hay as a big bale from country store and it's OK, but not as lush green as Haybox. However, if it's not as on pic I am not going to waste money on it as already buy Timothy as feeding hay.
 
Hath said:
Definitely agree, I didn't expect to get my order for weeks as I am not subscribed and would expect subscribers to have priority.

Wondering if location matters, too?

I was going to order the cold press pellets from them as zooplus won't be stocking versele laga anymore. Was going to to try their meadow hay as well as one of my boys prefer meadow. Is it really that green as on pics? I buy meadow hay as a big bale from country store and it's OK, but not as lush green as Haybox. However, if it's not as on pic I am not going to waste money on it as already buy Timothy as feeding hay.
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Haybox meadow hay is absolutely gorgeous green. Mine can’t get enough of it - one of my rabbits is the fussiest rabbit on earth and even he hoovers it up! My piggies love the Haybox pellets as well
 
I agree re the haybox meadow. Absolutely lush. Smells really fresh and is nice and green.
 
Piggies&buns said:
Haybox meadow hay is absolutely gorgeous green. Mine can’t get enough of it - one of my rabbits is the fussiest rabbit on earth and even he hoovers it up! My piggies love the Haybox pellets as well
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Glad to hear! I'll get it as my boy is approx 7yrs and noticed he's eating more of the bedding meadow that I buy compared to the Timothy from Haybox. He literally picks the extra nice bits and leaves the rest...
 
Hath said:
Glad to hear! I'll get it as my boy is approx 7yrs and noticed he's eating more of the bedding meadow that I buy compared to the Timothy from Haybox. He literally picks the extra nice bits and leaves the rest...
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I stopped buying the timothy for that exact reason, they were eating more meadow. They are bedded on it anyway so I just throw handfuls of it throughout the day. I did buy a 2.5kg box of timothy in my last order just to try them on it again, but it’s a waste of time as they are picking at it again. I find half eaten stems all over the place now!
 
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