Heartbroken(please read).. I hate p@h now.!

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Jem121 said:
I phone them at 12.00 today and explained the situation, and asked how he is. Apparently he seems fine, but they havent seem him yet.!
And i should phone back tomorrow at around the same time. Because they refunded me the money it doesnt mean that they can just put him to sleep without my consent does it? Because i would make a massive scene if they did. And thats an understatement.! Thankyou for your support will keep you updated whether it be good or bad news x
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You would have thought they would inform you of any treatment first but as they have given you your money back, does that mean he 'rightfully' belongs to them? I'm not sure how these things work :(

He should have been seen before now :(
 
I'm so sorry to hear you're having a bad time with P@H, I can't stand the place and won't step foot in it either. To be honest if I were you I'd go straight down there and pick him up and kick up a fuss. He needed to be seen straight away, not left to get worse. Book him in with an appointment with a cavy savy vet a.s.a.p. and tell Pets at Home you will be sending them the bill.
You've got to do the best thing for Norman, get him seen by someone who knows what they're doing. Go on, kick some ass! x
 
katiepops said:
I'm so sorry to hear you're having a bad time with P@H, I can't stand the place and won't step foot in it either. To be honest if I were you I'd go straight down there and pick him up and kick up a fuss. He needed to be seen straight away, not left to get worse. Book him in with an appointment with a cavy savy vet a.s.a.p. and tell Pets at Home you will be sending them the bill.
You've got to do the best thing for Norman, get him seen by someone who knows what they're doing. Go on, kick some ass! x
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I'm really thinking about doing that now.!
Do you know of any good cavy savy vets in essex?
x
 
Go and get him and give them the money back and go to your own vet. I woul not leave without him. I can't see this ending happily if you don't. Sorry to be harsh.

Speak to head office first and try to get the ok to do this. I wouldn't tell them
Your going to bill them until you physically have him.

I wish the wee lad well!
 
been as they refunded your money i'm not sure where you stand with this. it may be worth contacting cab or rspca or similar to find out your rights. other than that go in the shop and if they get funny with you threaten them with the newspapers and everyone else you can think of. also could you contact the head office and explain to them politely what has happened and say you really want him and would like to see your own vet. you still consider him yours - maybe they will help you. it has to be worth a try. i would be very nice to them at first and if they do not fall in line with what you want then make the threats of the papers etc. after all you really want him back and going in there all guns blazing may not be the best way.
good luck with it all. i have everything crossed for you and norman
 
Go in there, explain you want him back as you are going to take him to your own vet as he still hasn't been seen yet, dont give them the money back, and on your way out, shout out loudly infront of everyone you will be sending them ALL of the vet bills. hopefully it will put everyone else in store off buying anything else from them! xx
 
ZaraPiggie6 said:
Go and get him and give them the money back and go to your own vet. I woul not leave without him. I can't see this ending happily if you don't. Sorry to be harsh.

Speak to head office first and try to get the ok to do this. I wouldn't tell them
Your going to bill them until you physically have him.

I wish the wee lad well!
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this take him back and have him treated elsewhere. At least this way he is with you.

he must also be scared on his own and missing his friend to. hope he's ok.

if you can go in and speak to them rather than phoning them (your less likely to be fobbed off)

whereabouts in essex are you?
 
Claire W said:
You would have thought they would inform you of any treatment first but as they have given you your money back, does that mean he 'rightfully' belongs to them? I'm not sure how these things work :(

He should have been seen before now :(
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Hope i dont upset anyone with this!

When i bought my Peppa and he was sick (I noticed the day after) I took him to my own vets (the pet shop told me too, the shop wasnt pets at home) and took the vets bill with me to the pet shop and they refunded me the money for the vet. They offered me the refund for Peppa and I knew if I took the refund they would want Peppa back so I told them no.

I have one P@H pig but he was fit and healthy, so i'm not sure what their policy is in regards to what happens after you accept the refund. Hopefully considering the situation you will get Norman back.. I really hope you do!

I hope everything goes okay for you and little Norman - Fingers crossed!
 
AbbyGuinea said:
Hope i dont upset anyone with this!

When i bought my Peppa and he was sick (I noticed the day after) I took him to my own vets (the pet shop told me too, the shop wasnt pets at home) and took the vets bill with me to the pet shop and they refunded me the money for the vet. They offered me the refund and I knew if I took the refund they would want Peppa back so I told them no.

I have one P@H pig but he was fit and healthy, so i'm not sure what their policy is in regards to what happens after you accept the refund. Hopefully considering the situation you will get Norman back.. I really hope you do!

I hope everything goes okay for you and little Norman - Fingers crossed!
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that is what concerns me. now she has excepted the refund she has handed him back and i worry that in the eyes of the law he belongs to them now :(
 
If she still has the reciept from when he was purchased and hasn't signed anythin to say she has been refudned and he no longer belongs to her then as far as i am concerned he does still belong to her, he is just there to apparently get treatment, the refund was just a good will gesture to say sorry for selling a sick animal.

So basically if nothing was signed to say he now belongs to pets at home, he is **** Jem's pig. x
 
If they don't give you Norman, threaten to report them for leaving him. Take him away and go to a vet that will actually care.
 
bsjlmb said:
that is what concerns me. now she has excepted the refund she has handed him back and i worry that in the eyes of the law he belongs to them now :(
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Yeah... I think the refund policy will be the same for all pet shops...
 
AbbyGuinea said:
Yeah... I think the refund policy will be the same for all pet shops...
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that's why i think she needs to be very polite and careful about what she says until he is back in her care. then all hell could break loose:x
 
A some will know, when you buy an animals from P@H you have to sign a little booklet things like a disclaimer, and from memory the pink copy is then given to the customer along with a receipt, surely if she still has this and not signed anything to say otherwise when the refund was given he isn't theirs, ^^ see my post above, x
 
yeah, the old saying "you catch more flies with honey than vinegar" if you were polite (fume on the inside) they might be more understanding. tell them you'd rather see your own vet. keep us posted xx
 
i dont have the disclamer sheet the store manager asked for it back when she took Norman, but i have the actual till recipt for him.
When i phone tomorrow, i will explain to them that i want him there and then and will take him to see my own vet. x Also I'm near chelmsford in essex (Cant remember who asked )
 
And you didn't sign anything to say he is now "theirs" when they gave you the refund? xx
 
Oh my god, how heartless can people be! I hope Norman and Neville and you will all be okay! I hope everything works out and you guys can go back to living your normal lives! :(
 
Jem121 said:
i dont have the disclamer sheet the store manager asked for it back when she took Norman, but i have the actual till recipt for him.
When i phone tomorrow, i will explain to them that i want him there and then and will take him to see my own vet. x Also I'm near chelmsford in essex (Cant remember who asked )
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I'm worried that they took the disclaimer form back :... Could you not just go down there today as ask for him back?
 
This is going to sound horrible - and I hate even saying it - but to the shop the animal is a defective product. I certainly do not envy your position having to leave him there! You must feel destraught. If they do not give you results quickly I would throw the money back at them and get him out of there. £8 ( or however much they refunded him for) is nothing to them.. it wont make a difference. But it will mean the world to you and your guineapig. But I completely understand that you may not look forward to the expenses incurred in treating the abcess :(

I don't think they should even offer refunds, unless requested because it instills the mentality of exchangeable products in the populace who shop there. They should up the prices of each animal and add a 1 year pet insurance policy that covers medical expenses at your chosen vet should the poor critters develop issues (when in all honesty any animal under 1 year should be in its prime). I do not underestimate the ability of vets that the company hire but they are certainly paying less to use them.

RRRH! it makes my blood boil.


ALL my best wishes to you and the little one. xoxo
 
Companion Care vets are not owned Or hired by pets at home - they just rent the space for the vet surgery area.

Yes, I'm also worried that they now have the disclaimer form.. Did you sign anything like a returns/refund receipt?
 
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The thing is, that while the vet may be alright (although would still say not as they're just general) P@H may now own Norman. I have PM'd you. We'll do a sit in til we get him back!
 
I really really hope Norman is okay! :) It infuriates me when people think that our pigs are replaceable!

Much love x
 
AbbyGuinea said:
Companion Care vets are not owned Or hired by pets at home - they just rent the space for the vet surgery area.
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This is true. They have nothing to do with P@H. They just are in there because it generates traffic of people and that means profit. It's just a good business move. Some of the veterinarians are good and some are bad, like any vets. I took my rabbit to the P@H vets and at first I was worried but they actually did a good job and he healed well.

I would actually go in and have a talk to them. See how you feel about their treatment. If you aren't happy then ask if you can take him back and to another vet. Like in any other situation you are allowed to take your business elsewhere if you aren't happy and they have no right to stop you.
 
No i never signed anything only on the diclamer thing when i bought him other than that i havent signed anything.
So maybe that will be in my favour.
Shuvvy- a sit in sounds like a good idea.!
 
What a nightmare, you poor thing! Hope you get him back. I can't understand how P@H get away with stuff like this. I know stories that would make your blood boil even more about them, but you just concentrate on getting him back. X
 
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