Twinkle Died On The Operating Table....

[Vandamf]

Short update. I sent my well reasoned letter of complaint to the vets earlier this week by snail and e mail. I had an email back within the hour to confirm receipt and then 10 minutes later a bill !
Not for the original £70 -80 but for £50 for "exploratory surgery". 'Scuse me? You were supposed to be draining an abscess

No other explanation from them, far less any words of regret.

Stupified
Just need to think a minute where to file that.....

I was thinking of sending £5 to cover consumables ( (two whiffs of halothane, scalpel blade, suture material etc) but I'm not paying for professional services in the circs......

 

[Tbag]

Personally I wouldn't feel like sending them anything after the way you and poor Twinkle were 'treated', I'd dispute the bill and say exploratory surgery was not the treatment you had agreed upon.

 

[DAH]

Short update. I sent my well reasoned letter of complaint to the vets earlier this week by snail and e mail. I had an email back within the hour to confirm receipt and then 10 minutes later a bill !
Not for the original £70 -80 but for £50 for "exploratory surgery". 'Scuse me? You were supposed to be draining an abscess

No other explanation from them, far less any words of regret.

Stupified
Just need to think a minute where to file that.....

I was thinking of sending £5 to cover consumables ( (two whiffs of halothane, scalpel blade, suture material etc) but I'm not paying for professional services in the circs......

Hugs, I would do the same thing in your position. But with a case like that, all vets should know that they're not above the law of any sort (no matter who, what, where, why, when, how).